Please reach out to us at info@basicare.us for any additional queries you may have that are not answered in the FAQs.

Question How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Question How are the items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging.

Question Where do you deliver to?

We ship anywhere in the US.

Question My order has been shipped, how can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Question What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brands.

While we are trying our best to avoid this situation, these products might delay your order. However, in case of stocks from brand warehouses, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.

Question My order will be shipped in multiple shipments? Why is this?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

Question Are there any shipping charges applicable to my order?

We have standard shipping charges for most addresses.

Question Do you ship outside the US?

At present we ship only inside the US; however, we are working on starting international delivery to many other countries, so stay tuned!